In a survey conducted for businesses, only 6% of respondents said that they don’t face significant challenges in adopting an omnichannel sales strategy. If you’re reading this, you’re probably one of the 94%.
In today’s age, it has become crucial for businesses to be present on multiple platforms and selling channels to ensure that they are reaching out to as many potential customers as possible. However, it then becomes important to ensure that the fulfillment infrastructure can handle the complexity that comes with omnichannel strategies. Managing inventory, getting reports, dealing with certain order types with a prescribed process and a hundred other challenges means that yesteryear WMS systems and spreadsheets aren’t going to cut it anymore.
Thankfully, Hopstack is. With a powerful order management module, business owners and warehouse managers can be rest assured that orders from every single channel will get fulfilled without hassle. Want to know more about what goes on behind the scenes? Here’s how.
One of the most important ways in which Hopstack can empower the organization’s omnichannel strategy is through pre-built out of the box integrations. Hopstack’s ever-growing integration library allows warehouse managers to set up live synchronizations with more than twenty-five e-commerce platforms and marketplaces within minutes. Hopstack supports popular platforms like Shopify, Magento, BigCommerce and marketplaces like Amazon, Flipkart, eBay, Etsy and many more. In the rare case where Hopstack has not integrated with a platform (yet), integrations can be custom-built for clients based on business requirements.
Integrations are only useful if they are in real-time which is why all of Hopstack’s integrations are too. Every number or metric that needs to be updated, be it orders, inventory levels, product catalogues and shipping details, are all synchronized in real-time. So, no more jumping between multiple vendor portals and juggling multiple spreadsheets.
Unified Order Handling
As a Hopstack user, orders from all channels, be it online channels like Amazon, Walmart, or offline channels such as the store’s physical Point-of-Sale (POS), are sent to one unified order management screen. This allows personnel to have total visibility over inventory levels and order throughput.
Warehouse personnel can view details about all orders, no matter which source they come from. They can also leverage the platform’s auto-batching algorithm to optimize order batches and reduce the resources and time expended in fulfilling orders. Moreover, warehouse directors and business owners can also get an overview of specific order channels to get an overview of the channels’ performance. And needless to say, all of this information can be exported to a spreadsheet with the click of a button.
Filter, Sort, Prioritize
While exporting orders from inception to date is certainly something that the order management screen empowers warehouse managers to do, it is not always necessary to do so. Hence, the module contains powerful filtering capabilities to assist with finding exactly what is needed at the moment. Sort orders based on their source channel, type or fulfillment status within the platform itself. The use of the platform’s powerful filters allows personnel to drill deeper and filter orders based on multiple attributes. With the platform’s order management module, order prioritization based on specific attributes becomes a quick, painless task. And as promised, all of this information is available to view within the platform and exportable to spreadsheets as well.
Hopstack’s order management module enables personnel and managers to have a birds-eye view of all warehouse operations and fulfilment activities. And for the times there is a need to drill deeper, the platform’s audit trail feature empowers managers to precisely map the journey of an order, from the time the order was placed right through to the time it reaches the customers’ doors with an emphasis on warehouse-specific operations. A click of a button is all it takes to see when an order was batched, who was it picked by, which table was it packed on and which truck did it leave in. Looking for history has never been easier.
Hopstack’s advanced analytics engine and dashboard deliver powerful insights based on data. These insights can help with a better understanding of customers, products and people. With powerful predictive algorithms, the platform can help forecast inventory levels, cost optimizations, save time in warehouse activities and also suggest layout changes to help with long-term savings in key metrics. Finally, the comprehensive analytics dashboard of the platform allows warehouse managers to gauge key metrics like fill rate, perfect order rate, lead time, fulfillment costs, etc. and also visualize trends and patterns while making recommendations for the future based on missteps in the past. Hopstack does not aim to be ‘just’ a warehouse management tool for businesses, but also a partner in organizational growth.
Simply put, Hopstack doesn’t just allow businesses to do multichannel, it allows companies to thrive with it. With a comprehensive integration library, coupled with the audit trail in the order management module, fulfillment personnel can begin to focus on fulfilling orders and not fumbling between multiple platforms. Moreover, the advanced analytics and forecasting capabilities will allow business owners to optimize operations to maximize savings and business impact.
Learn more about how Hopstack’s omnichannel order management suite can help your business do omnichannel better. Click here.